At 3D Jewels India, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions.

1. Eligibility for Refunds:

• Items must be returned within 14 days of the delivery date.
• Products must be unworn, undamaged, and in their original packaging with all tags attached.
• Customized or personalized items are not eligible for refunds unless there is a defect.

2. Refund Process:

• To initiate a return, please contact our customer service at our official email id with your order number and reason for the return.
• Once your return is approved, you will receive instructions on how to return the item.
• Refunds will be processed within 7-10 business days after we receive the returned item.

3. Shipping Costs:

• Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective.