Introduction
Karatplus Jeweltech Private Limited ("Karatplus," "3D Jewels India," "we," "us," or "our") operates the website www.3djewelsindia.com (the "Site") and related services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site and Services, in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 and rules made thereunder.
By accessing or using the Site, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please do not use the Site.
Who We Are
Karatplus Jeweltech Private Limited operates 3D Jewels India, a jewellery technology platform based in Bengaluru, India, offering CAD design, 3D rendering, e-commerce solutions, jewellery education, and related B2B and B2C services.
For the purposes of applicable data protection law, Karatplus Jeweltech Private Limited is the Data Fiduciary in respect of personal information collected through the Site.
Information We Collect
a. Information you provide directly
- Full name, email address, phone number, and mailing/billing address
- Account credentials (username and password)
- Business details (for vendors, designers, and B2B partners), such as company name, GSTIN, and business address
- Payment and billing information, processed through our third-party payment gateway partners (we do not store full card numbers on our servers)
- Design briefs, images, and specifications you upload for custom design or rendering services
- Communications you send us, including customer service inquiries and survey responses
b. Information collected automatically
- IP address, browser type and language, device information, and access times
- Pages viewed, links clicked, and other navigation and usage data
- Referring website or source
c. Information from other sources
- Information provided by vendors, designers, or business partners in connection with the B2B Vendor Marketplace or Designer Economy Platform
We collect personal information only after obtaining your consent, or where collection is otherwise permitted by applicable law (for example, to perform a contract with you or comply with a legal obligation).
How We Use Your Information
We use personal information to:
- Create and manage your account and membership
- Process orders, transactions, and payments
- Provide customer support and respond to inquiries
- Deliver customised design, rendering, and e-commerce services
- Facilitate transactions between vendors, designers, and buyers on our marketplace
- Send transaction-related communications (order confirmations, billing reminders, service updates)
- Send marketing communications and offers, where you have consented, or where otherwise permitted, subject to your right to opt out
- Improve our Site, products, and services through research and analysis
- Detect, prevent, and address fraud, security, or technical issues
- Comply with applicable legal and regulatory obligations
You may withdraw consent for marketing communications at any time (see Section 6). Withdrawing consent does not affect transactional or account-related communications, which are necessary to provide the Services.
How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers, such as payment processors, cloud hosting providers, logistics and fulfilment partners, and marketing platforms, who process information on our behalf and are contractually bound to protect it and use it only for the purposes we specify
- Vendors and designers, where necessary to fulfil an order or facilitate a transaction you have initiated on the marketplace
- Legal and regulatory authorities, where required to comply with law, legal process, or governmental request
- Business transferees, in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality safeguards
- Contest sponsors, where you have entered a contest, and only to the extent of information reasonably necessary (e.g., name and city)
Any third party receiving personal information from us is permitted to access only what is necessary to perform its function and is prohibited from using it for any other purpose.
Data Storage, Transfer, and Retention
Your information may be stored and processed on servers located in India or, where necessary for the Services, in other jurisdictions where our service providers operate, in accordance with applicable law. We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, or as required by applicable law.
Your Rights and Choices
Subject to applicable law, you have the right to:
- Access, correct, or update your personal information via your Account Details section or by contacting us
- Withdraw consent for the processing of your personal information, where consent is the basis for processing
- Request deletion of your personal information, subject to legal and legitimate business retention requirements
- Opt out of marketing communications at any time by contacting us at the email below, or by using the unsubscribe link in our emails
- Nominate another individual to exercise your rights on your behalf in the event of your death or incapacity, in accordance with the DPDP Act
- Raise a grievance regarding the handling of your personal information (see Section 11)
- Subject to Bangalore Jurisdiction.
To exercise any of these rights, contact us at info@3djewelsindia.com.
Cookies and Similar Technologies
We use cookies and similar technologies (such as web beacons) to operate the Site, keep you signed in, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings. If you disable cookies, some features of the Site — such as sign-in and personalised features — may not function properly, though you will still be able to browse the Site. We do not control cookies placed by third-party service providers that may operate on our Site; please refer to their respective privacy policies.
Data Security
We implement reasonable security practices and procedures, in line with applicable law, including:
- Restricting access to personal information to employees who need it to perform their duties
- Requiring confidentiality obligations from employees and third-party service providers
- Storing personal information on secure systems designed to prevent unauthorised access
No method of transmission or storage over the internet is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password.
Children's Privacy
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 without verifiable parental or guardian consent. If you are under 18, please do not use the Site or provide any personal information without the involvement of a parent or guardian. Parents or guardians who believe their child has provided us with personal information without consent may contact us at
info@3djewelsindia.com to request its removal.Third-Party Links
The Site may contain links to third-party websites, including those of our vendors, designers, and partners. This Policy does not apply to such third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site before providing your information.
Grievance Redressal
In accordance with applicable Indian law, you may contact our Grievance Officer for any complaints or concerns regarding the processing of your personal information:
Grievance Officer
Karatplus Jeweltech Private Limited
Email: info@3djewelsindia.com
Address: K.S Lane, # 2, S.J.P Road Cross, Kumbarpet, Dodpete, Nagarathpete, Bengaluru, Karnataka 560002
We will endeavor to address grievances within the timelines prescribed under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be notified by posting an updated version on this page with a revised "Last Updated" date, or by email where appropriate. We encourage you to review this Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Karatplus Jeweltech Private Limited
Email: info@3djewelsindia.com
Website: www.3djewelsindia.com
Location: Bengaluru, Karnataka, India